sf_notifier/salesforce/client.py

# Copyright 2018: Mirantis Inc.
# All Rights Reserved.
#
#    Licensed under the Apache License, Version 2.0 (the "License"); you may
#    not use this file except in compliance with the License. You may obtain
#    a copy of the License at
#
#         http://www.apache.org/licenses/LICENSE-2.0
#
#    Unless required by applicable law or agreed to in writing, software
#    distributed under the License is distributed on an "AS IS" BASIS, WITHOUT
#    WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the
#    License for the specific language governing permissions and limitations
#    under the License.

import hashlib
import logging
import os
import uuid

from prometheus_client import Counter, Gauge

import requests

from simple_salesforce import Salesforce
from simple_salesforce import exceptions as sf_exceptions


STATE_MAP = {
    'OK': '060 Informational',
    'UP': '060 Informational',
    'UNKNOWN': '070 Unknown',
    'WARNING': '080 Warning',
    'MINOR': '080 Warning',
    'MAJOR': '090 Critical',
    'CRITICAL': '090 Critical',
    'DOWN': '090 Critical',
    'UNREACHABLE': '090 Critical',
}

CONFIG_FIELD_MAP = {
    'auth_url': 'instance',
    'username': 'username',
    'password': 'password',
    'organization_id': 'organizationId',
    'environment_id': 'environment_id',
    'sandbox_enabled': 'domain',
}

logger = logging.getLogger(__name__)


def sf_auth_retry(method):
    def wrapper(self, *args, **kwargs):
        try:
            return method(self, *args, **kwargs)
        except sf_exceptions.SalesforceExpiredSession:
            logger.warning('Salesforce session expired.')
            self._auth()
        return method(self, *args, **kwargs)
    return wrapper


class SfNotifierError(Exception):
    pass


class SalesforceClient(object):

    def __init__(self, config):
        self.metrics = {
            'sf_auth_ok': Gauge('sf_auth_ok', 'sf-notifier'),
            'sf_error_count': Counter('sf_error_count', 'sf-notifier'),
            'sf_request_count': Counter('sf_request_count', 'sf-notifier')
        }
        self.session = requests.Session()
        self.config = self._validate_config(config)
        self.environment = self.config.pop('environment_id')
        self._auth()
        self._registered_alerts = {}

    @staticmethod
    def _validate_config(config):
        kwargs = {}

        for param, field in CONFIG_FIELD_MAP.iteritems():
            setting_var = param.upper()
            env_var = 'SFDC_{}'.format(setting_var)
            kwargs[field] = os.environ.get(
                env_var, config.get(setting_var))

            if field == 'domain':
                if kwargs[field] in ['true', 'True', True]:
                    kwargs[field] = 'test'
                else:
                    del kwargs[field]
                continue

            if kwargs[field] is None:
                msg = ('Invalid config: missing "{}" field or "{}" environment'
                       ' variable.').format(param, env_var)
                logger.error(msg)
                raise SfNotifierError(msg)
        return kwargs

    def _auth(self):
        kwargs = {'session': self.session}
        kwargs.update(self.config)
        try:
            self.sf = Salesforce(**kwargs)
        except sf_exceptions.SalesforceAuthenticationFailed:
            logger.error('Salesforce authentication failure.')
            self.metrics['sf_auth_ok'].set(0)
            return
        logger.info('Salesforce authentication successful.')
        self.metrics['sf_auth_ok'].set(1)

    @staticmethod
    def _get_alert_id(labels):
        alert_id_data = ''
        for key in sorted(labels):
            alert_id_data += labels[key].replace(".", "\\.")
        return hashlib.sha256(alert_id_data).hexdigest()

    @sf_auth_retry
    def _create_case(self, subject, body, labels, alert_id):

        if alert_id in self._registered_alerts:
            logger.warning('Duplicate case for alert: {}.'.format(alert_id))
            return 1, self._registered_alerts[alert_id]['Id']

        severity = labels.get('severity', 'unknown').upper()
        payload = {
            'Subject': subject,
            'Description': body,
            'IsMosAlert__c': 'true',
            'Alert_Priority__c': STATE_MAP.get(severity, '070 Unknown'),
            'Alert_Host__c': labels.get('host') or labels.get(
                'instance', 'UNKNOWN'
            ),
            'Alert_Service__c': labels.get('service', 'UNKNOWN'),
            'Environment2__c': self.environment,
            'Alert_ID__c': alert_id,
        }
        logger.info('Try to create case: {}.'.format(payload))
        try:
            self.metrics['sf_request_count'].inc()
            case = self.sf.Case.create(payload)
            logger.info('Created case: {}.'.format(case))
        except sf_exceptions.SalesforceMalformedRequest as ex:
            msg = ex.content[0]['message']
            err_code = ex.content[0]['errorCode']

            if err_code == 'DUPLICATE_VALUE':
                logger.warning('Duplicate case: {}.'.format(msg))
                case_id = msg.split()[-1]
                self._registered_alerts[alert_id] = {'Id': case_id}
                return 1, case_id
            else:
                self.metrics['sf_error_count'].inc()
                raise

        self._registered_alerts[alert_id] = {'Id': case['id']}
        return 0, case['id']

    @sf_auth_retry
    def _close_case(self, case_id):
        logger.info('Try to close case: {}.'.format(case_id))
        self.metrics['sf_request_count'].inc()
        update = self.sf.Case.update(
            case_id,
            {'Status': 'Auto-solved', 'Alert_ID__c': uuid.uuid4().hex}
        )
        logger.info('Closed case: {}.'.format(case_id))
        return update

    @sf_auth_retry
    def _create_feed_item(self, subject, body, case_id):
        feed_item = {'Title': subject, 'ParentId': case_id, 'Body': body}
        return self.sf.FeedItem.create(feed_item)

    @sf_auth_retry
    def _get_case_by_alert_id(self, alert_id):
        logger.info('Try to get case by alert ID: {}.'.format(alert_id))

        if alert_id in self._registered_alerts:
            return self._registered_alerts[alert_id]
        try:
            return self.sf.Case.get_by_custom_id('Alert_ID__c', alert_id)
        except sf_exceptions.SalesforceResourceNotFound:
            if self._registered_alerts.get(alert_id):
                del self._registered_alerts[alert_id]

            logger.warning('Alert ID: {} was already solved.'.format(alert_id))

    def create_case(self, subject, body, status, labels):
        alert_id = self._get_alert_id(labels)

        error_code, case_id = self._create_case(subject, body,
                                                labels, alert_id)

        response = {'case_id': case_id, 'alert_id': alert_id,
                    'status': 'created'}

        if error_code != 2:
            self._create_feed_item(subject, body, case_id)
        if error_code == 1:
            response['status'] = 'duplicate'
        return response

    def close_case(self, labels):
        alert_id = self._get_alert_id(labels)
        case = self._get_case_by_alert_id(alert_id)

        response = {'alert_id': alert_id, 'status': 'resolved'}

        if case is None:
            return response

        if self._registered_alerts.get(alert_id):
            del self._registered_alerts[alert_id]

        response['case_id'] = case['Id']
        response['closed'] = self._close_case(case['Id'])
        return response